Part Time - Retail
Who is this Qualification for?
This qualification aims to provide learners with an introduction to retail and is ideal for those interested in working in
the retail industry, or those already working in their first role. Learners will develop an understanding of retail,
covering topics such as selling, service, team working, health and safety, dealing with theft and product knowledge.
What are the entry requirements?
There are no specified recommended prior learning requirements for this qualification; however, learners might find it
helpful if they have already achieved a Level 1 qualification.
How much does the training cost?
The Course is fully Funded by the government for those who are unemplayed, aged 19+ and claiming eligible benefits.
For information on course costs and available grants please visit our Course Funding and Grants Page.
Alternatively call: 01642 804000 or email firstname.lastname@example.org
How will these qualifications benefit me?
This course will give learners the skills required to work in the retail industry.This could be a shop, supermarket or
other similar establishment. You will also undertake a period of work experience as part of this course – this will be
arranged with your tutor/assessor.
What will I study on the course?
To be awarded the NCFE Level 2 Certificate in Understanding Retail Operations, learners are required to successfully
complete six mandatory units and at least two optional units.
The Mandatory Units are:
- Unit 1 - Understanding customer service in the retail sector
- Unit 2 - Understanding the retail selling process
- Unit 3 - Understanding how individuals and teams contribute to the effectiveness of a retail business
- Unit 4 - Understanding how a retail business maintains health and safety on its premises
- Unit 5 - Understanding retail consumer law
- Unit 6 - Understand how to deal with customer queries and complaints in a retail environment
The two optional units will be decided in agreement with your tutor. To achieve the NCFE Level 2 Certificate in Retail
Operations, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of
the chosen units as detailed in the qualification specification. Grades are not awarded.
How long will it take?
The qualification will be studied over 5 weeks, 2 days a week, however there may be variations in study period depending up
on the venue you choose to study.
How will I be assessed?
Each learner is required to create a portfolio of evidence which demonstrates achievement of all learning outcomes and
assessment criteria associated with each unit. Evidence contained in a portfolio could include:
- Assessor Observation
- Witness Testimony
- Professional Discussion
You will be guided through the units by your assessor/tutor and given help on creating your portfolio of evidence
View or Download the Course details document
The course will allow learners to gain employment in the retail sector ; however, this qualification would also allow
progression on to other qualifications.
Learners who achieve this qualification could progress to:
- NCFE Level 2 Certificate in Retail Skills
- NCFE Level 2 Diploma in Retail Skills
- NCFE Level 3 Certificate in Retail Knowledge
- Advanced Apprenticeship in Retail (Specialist, Management,Visual Merchandising or Sales Professional Pathway)
For further information contact: email@example.com
Or call: 01642 804000
How do I apply?
Email or Call our team who will advise you on the application process. Alternatively, click the button below to apply online